Kids Gowns N Robes Terms and Conditions, Returns, Refunds and Delivery

Terms and Conditions, Return/Refund Policy & Delivery Information for Kids Gowns N Robes Website

Our Goal: To provide our customers with high quality, original products including children's dressing gowns, bathrobes, and towelling robes, beach robes and towelling poncho's from companies here in the UK. These include CozyBear, Powell Craft, Mitty James, Aurobelle, Giggle Giggle, Starblu and Darcy Brown. Materials will range from micro fleece, cotton, and linen to towelling.

100% Cotton products: These do have a shrinkage element. In the event of NORMAL ANTICIPATED SHRINKAGE or Abuse/Misuse these items WILL NOT BE REFUNDED. Please ensure that these items are laundered in strict accordance with the Manufacturers instructions.

If you have questions about a garment please contact us before you order, we are always happy to help.

We strongly urge our customers to read care labels and wash accordingly.

Cancellation of orders: If for any reason you cancel your order prior to dispatch then payment for the order will be refunded in full. Once your order has been dispatched, you are no longer able to cancel it, but can return it to us in an unworn, unwashed and undamaged condition, with tags, within 7 days of receipt and receive a refund of the cost of the goods. We will not refund postage costs.

Our promise: We guarantee to refund or exchange any item that you are not delighted with.

Returns/exchanges: Please inform us within 48 hours and all products to be returned must be carefully repackaged in their original packing. We will refund any item returned to us within 7 days of receipt. If you need to return all/part of your order for size/item exchange or refund purposes, please email Kids Gown's n Robes with details of exchange required.

Please note that exchanges will incur a return carriage cost of £5.00 in order to return your exchanged item. Please be aware that we do not supply goods 'On Approval'. We will only refund the cost of delivery if the item is faulty.

We recommend using an insured service/recorded delivery to return goods to us, as we cannot be held responsible for goods that do not reach us.

Delivery Information: All orders received are normally despatched within 5 working days (most leave sooner). We will inform you if for any reason this will take longer and give an approximate delivery date. However, we cannot be liable for delays in courier delivery times, acts of war, terrorism or natural disaster or seasonal occurrences (i.e. Christmas/Easter) or delivery delays to the customer, due to circumstances which may be beyond our control, e.g. Industrial Strike, severe weather conditions, International delivery services, acts of war, terrorism, natural disaster or seasonal occurrences.

Postage and Packing: All postage and packing is included in the price shown on the website, so there are no extra's in this respect.

Prices: Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price; you will be informed and asked if you wish to reconsider your order before proceeding.

Handmade Dressing Gowns and Bathrobes: The features of the garments on handmade dressing gowns, bath and beach robes i.e. style, zips, buttons, dimensions & weight of the garments may vary slightly as we depend on items availability and understanding that these garments are handmade and not mass produced. Our manufacturers reserve the right to make changes to the design for technical or practical reasons.

Complaints: If we should receive a complaint about any part of our service, by phone or e-mail, then it will be dealt with promptly (we will reply within 2 working days). It will then be dealt with confidentially, and effectively.

Pay Pal Shopping Cart: We offer secure online shopping with Pay Pal shopping cart, as we realise that too much information is not a good thing, especially when shopping online.

You can shop with Pay Pal without having to open an account and without having to share your financial details or any other sensitive information. However, you will need to allow popups on this website to allow Pay Pal to open into a new window.

In the unlikely event that you experience any problems with the shopping cart email

Copyright: All content such as logos, images and other content on this website is the property of Kids Gowns n Robes and is protected by copyright laws.